45 lines
1.4 KiB
Plaintext
45 lines
1.4 KiB
Plaintext
Title Helpdesk Request Form
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# A simple template showing how a helpdesk request form could be
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# generated as a template. Note the use of a picture to help the
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# form to stand out, and the use of informational text to assist
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# the user in filling out the form.
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#
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# You will need to modify the value of the "Set to" line below so
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# that it reflects the real address of your helpdesk staff.
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picture 0 ~a\hdesk.bmp
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text 0 Please fill in the information below, and provide a brief description
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text 0 of your problem. Our helpdesk staff will get back to you promptly.
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text 0
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string v1 "~p" "What is your name?"
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string v2 "" "What is your phone number?"
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string v3 "" "Where are you located?"
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string v4 ";Normal;Informational;Urgent" "Urgency of your problem?" 0 list
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string v5 "" "(Optional) Response needed by?"
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string v6 "" "What is your problem or request?" 512 multiline
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set to = helpdesk
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set subject = "Helpdesk Request"
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set confirm-reading = "N"
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set copyself = "Y"
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insert "Helpdesk Request~z"
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insert "----------------~z"
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insert "~z"
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insert "From: ~vv1~~z"
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insert "Date and time: ~y~z"
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insert "Phone: ~vv2~~z"
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insert "Location: ~vv3~~z"
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insert "Urgency: ~vv4~~z"
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insert "Respond by: ~vv5~~z"
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insert "~z"
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insert "Problem description:~z"
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insert "--------------------~z"
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insert "~vv6~~z"
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insert "--------------------~z"
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insert "~z"
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insert "End of helpdesk request.~z"
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